Refund policy
We typically do not accept returns unless there is a valid reason to do so. Valid reasons may include but are not limited to:
- Defective or damaged products upon receipt
- Incorrect items received
- Items that do not meet the specifications as described
To be eligible for a return, you must notify us within 24 hours of receiving your order. After this timeframe, we may not be able to process your return request.
If you believe your purchase qualifies for a return, please contact our team at sales@blanctraders.com. Our team will guide you through the return process and provide you with the necessary instructions.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at diogo@reyshi.ca. Please note that returns will need to be sent to the following address: B19 - 724 Caledonia Rd, Toronto ON, M6B 3X7, Canada
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at diogo@reyshi.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at diogo@reyshi.ca.